Shipping

We ship worldwide from our studio in Bornholm, Denmark.

We offer free shipping in Denmark on all orders.

International shipping rates will be stated at check-out.

Processing and delivery times

The curtains are made-to-order, which means they are tailor-made for you when you place the order, and we don’t keep any stock.

The estimated production time is 3-4 weeks. If you are in a hurry to get your curtains, please reach out for the current delivery times.

Orders within Europe should arrive within 2-5 business days.

International delivery times vary from 2-7 business days, depending on your location.

In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement.

We cannot guarantee delivery times, and cannot be held responsible for delays caused by factors outside of our control.

Once your order is dispatched you will receive a shipping confirmation and tracking details.

International orders may be subject to customs charges and import taxes. All international customers are responsible for any customs charges or taxes within their own country.

Returns

We do not accept returns on made-to-order products. They are tailor-made to your needs and non-refundable, so make sure to double check your order. You are welcome to get in contact if you need help: studio@frejaloewe.com